{"xsrfToken":"3c5944587d6715711c06f3834545dadabee5271b_lout","branding":{"id":"5","key":"chd","name":"Connects Help Desk","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/7","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#1e2b75","headerLinkHoverBGColor":"#1e2b75","headerBadgeColor":"#1e2b75"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/7b388b15-a67f-41f9-be2f-17e533e99bff/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWU5YmY5ZS02YmFlLTRhOTktYjA3NS0yMzk5ODJhYmQ2MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdiMzg4YjE1LWE2N2YtNDFmOS1iZTJmLTE3ZTUzM2U5OWJmZiI6WyJyZWFkIl19LCJleHAiOjE3NjMxNDEzNjgsIm5iZiI6MTc2MzE0MDc2OH0.n0tYF1Io98GU0rNl3VAuRX2ZL1Nmc-_KxFwHS-LEoYQ&client=1ee9bf9e-6bae-4a99-b075-239982abd631&mode=fit","logoId":"7b388b15-a67f-41f9-be2f-17e533e99bff","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Inspirus Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"Inspirus Internal Support ","userInitialAnnouncementMessageWiki":"<p>Use this to request Solution Architects, Implementation, Program Services or Product Functionality resources to support prospects, internal Inspirus resources or customers.</p>\n<p><a href=\"https://inspirus.atlassian.net/jira/core/projects/SIP/form/13\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">REQUEST INTERNAL SUPPORT</a></p>","translations":{"en-US":{"helpCenterTitle":"Welcome to the Inspirus Help Center","sharedPortalName":"Help Center","announcementHeader":"Inspirus Internal Support ","announcementMessage":"Use this to request Solution Architects, Implementation, Program Services or Product Functionality resources to support prospects, internal Inspirus resources or customers. \n\n[REQUEST INTERNAL SUPPORT|https://inspirus.atlassian.net/jira/core/projects/SIP/form/13]","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/27642d28-0d2f-4faa-913d-74e3f71e0356/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWU5YmY5ZS02YmFlLTRhOTktYjA3NS0yMzk5ODJhYmQ2MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjI3NjQyZDI4LTBkMmYtNGZhYS05MTNkLTc0ZTNmNzFlMDM1NiI6WyJyZWFkIl19LCJleHAiOjE3NjMxNDEzNjgsIm5iZiI6MTc2MzE0MDc2OH0.FEjVl1uXDXvvJTRIJoMOeolepXw-IDsgsu_JEYU5uHs&client=1ee9bf9e-6bae-4a99-b075-239982abd631&height=300&mode=fit","bannerMediaApiFileId":"27642d28-0d2f-4faa-913d-74e3f71e0356","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"chd","projectId":12410,"serviceDeskId":5,"name":"Connects Help Desk","description":"<p>Here is where you raise a request for Connects using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/5","reqTypes":[{"id":"122","name":"Connects Support Request","descriptionHtml":"","callToAction":"Connects Support Request","introHtml":"<p>Let us know how we can help you with your Connects platform.</p>","icon":16077,"iconUrl":"https://inspirus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16077","groups":[20],"key":""},{"id":"72","name":"Make a suggestion","descriptionHtml":"","callToAction":"Make a suggestion","introHtml":"<p>Let us know your suggestion for a new Connects feature or improvements to an existing feature.</p>","icon":16062,"iconUrl":"https://inspirus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16062","groups":[20],"key":""},{"id":"119","name":"Connects Widget","descriptionHtml":"","callToAction":"Connects Widget","introHtml":"","icon":16076,"iconUrl":"https://inspirus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16076","groups":[],"key":""},{"id":"70","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":16054,"iconUrl":"https://inspirus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16054","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"General"}],"orderMapping":{"20":[122,72]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CHD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWU5YmY5ZS02YmFlLTRhOTktYjA3NS0yMzk5ODJhYmQ2MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDEwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNDE5NjgsIm5iZiI6MTc2MzE0MDc2OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.yZWzoiY0cnDsDdN5tO8hOCYyhGKuVCMDRAYMdkyMLwA","targetCollection":"upload-project-12410","endpointUrl":"https://api.media.atlassian.com","clientId":"1ee9bf9e-6bae-4a99-b075-239982abd631","tokenDurationInMins":20}},"reqCreate":{"id":122,"projectId":12410,"issueType":{"id":"10827","name":"Support"},"form":{"name":"Connects Support Request","descriptionHtml":"","callToAction":"Connects Support Request","intro":"<p>Let us know how we can help you with your Connects platform.</p>","instructions":"","icon":16077,"iconUrl":"https://inspirus.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/16077","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_14288","fieldConfigId":"24188","label":"How can we help?","description":"To better support you, please select the option most closely related to your need.","descriptionHtml":"<p>To better support you, please select the option most closely related to your need.</p>","required":false,"displayed":true,"presetValues":[],"values":[{"value":"14951","label":"Account - Reset password","selected":false,"children":[]},{"value":"14952","label":"Account - Single sign-on","selected":false,"children":[]},{"value":"14750","label":"Account - Other","selected":false,"children":[]},{"value":"14962","label":"Celebration - Celebration Status","selected":false,"children":[]},{"value":"14960","label":"Orders - Card activation/question","selected":false,"children":[]},{"value":"14959","label":"Orders - Difficulty ordering","selected":false,"children":[]},{"value":"14751","label":"Orders - Order status inquiry","selected":false,"children":[]},{"value":"14963","label":"Orders - Return/Cancellation inquiry","selected":false,"children":[]},{"value":"14957","label":"Orders - Other","selected":false,"children":[]},{"value":"14022","label":"Other - General question","selected":false,"children":[]},{"value":"14954","label":"Admin - Employee status","selected":false,"children":[]},{"value":"14950","label":"Admin - Provide data/upload file","selected":false,"children":[]},{"value":"14690","label":"Admin - Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_14241","fieldConfigId":"24139","label":"Your name","description":"Please provide your first and last name as associated with your account.","descriptionHtml":"<p>Please provide your first and last name as associated with your account.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_14242","fieldConfigId":"24140","label":"Your email address","description":"Please provide email address. If known, the email address associated with your account is best.","descriptionHtml":"<p>Please provide email address. If known, the email address associated with your account is best.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_14599","fieldConfigId":"24672","label":"Your phone number","description":"Please provide phone number. If known, the phone number associated with your account is best.","descriptionHtml":"<p>Please provide phone number. If known, the phone number associated with your account is best.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_14399","fieldConfigId":"24405","label":"Your company name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please provide a few words of your support need, question, or suggestion.","descriptionHtml":"<p>Please provide a few words of your support need, question, or suggestion.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please add a detailed description of your support need, question, or suggestion.","descriptionHtml":"<p>Please add a detailed description of your support need, question, or suggestion.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"jira-text-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please provide screenshots of your experience if you believe it may help the support team assist you.","descriptionHtml":"<p>Please provide screenshots of your experience if you believe it may help the support team assist you.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/122","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/122","calendarParams":{"firstDay":0,"date":"2025-11-14T11:19:28-0600","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxZWU5YmY5ZS02YmFlLTRhOTktYjA3NS0yMzk5ODJhYmQ2MzEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyNDEwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NjMxNDE5NjgsIm5iZiI6MTc2MzE0MDc2OCwiYW5vbklkIjoiYW5vbi11c2VyIn0.yZWzoiY0cnDsDdN5tO8hOCYyhGKuVCMDRAYMdkyMLwA","targetCollection":"upload-project-12410","endpointUrl":"https://api.media.atlassian.com","clientId":"1ee9bf9e-6bae-4a99-b075-239982abd631","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}